SAP Knowledge Base Article - Public

3547161 - Requesting Field Cannot Be Selected To Choose Permitted Fraction in SAP SuccessFactors Mobile App - 2H 2024

Symptom

  • In the SAP SuccessFactors mobile app, it is not possible to change the Requesting field to select a fraction quantity (say 0.5 days)
  • This issue occurs on both Android and iOS platforms.
  • The issue does not occur when using the PC version of the application.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Employee Central Time Management Mobile

Reproducing the Issue

  1. Log into the mobile app using QR code.
  2. Click on "Request Time Off".
  3. Select any time type
  4. Attempt to select 0.5 day in the 'Requesting' field
  5. Cannot choose any value.

Resolution

  • The fix for the issue will be applied via patch 2411p11 which is scheduled for 30th Dec 2024 in Preview and 2nd Jan 2025 in Production environment.
  • To receive updates on this issue, bookmark this article by clicking the star. For further information on updates from subscribing KBAs, see KB Article 2171560  - How to Be Notified of New or Updated SAP Notes or KBAs.

Workaround: 

  • Make sure the mandatory fields have been set with a value so that the Take Rule messages no longer appear, after which the 'Requesting' field is selectable.

See Also

KBA 3544785 - Cannot apply Leave in SAP SuccessFactors Mobile App 2H 2411 - SAP for Me.

Keywords

KI2411, 2H 2024, requesting, fraction, quantity, SAP SuccessFactors, Time Off, Mobile App, Leave Request, 0.5 Day, Android, iOS, 2411. INC10242695, TIM-48377, PTCH-45746 , KBA , LOD-SF-EC-TIM-MOB , Time Mobile , Known Error

Product

SAP SuccessFactors Employee Central 2411