SAP Knowledge Base Article - Public

3547209 - "Looks like something went wrong" Error when Accessing Spotlight from Team View Page

Symptom

  • An error message "Looks like something went wrong" appears when attempting to access a direct report's profile from the "Spotlight" button in the Team View page
  • The error is only observed when accessing the profile from the Learning Home Page > Team View, but not from the Full Profile or EC.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to Learning Home Page with New Learning Experience >
  2. Go to Team View >
  3. Select one direct report >
  4. Click on the Profile Preview icon next to the direct report's name >
  5. Click on Spotlight >
  6. The error message "Looks like something went wrong" appears.

Resolution

Our Learning Engineering team is currently investigating this situation. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it. 

Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.

Keywords

SAP SuccessFactors Learning, lms, Team, View, Direct, Report, Error, Learning Home Page, ilx, New Learning Experience, spotlight. , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , Bug Filed

Product

SAP SuccessFactors Learning 2411