Symptom
- An error message "Looks like something went wrong" appears when attempting to access a direct report's profile from the "Spotlight" button in the Team View page
- The error is only observed when accessing the profile from the Learning Home Page > Team View, but not from the Full Profile or EC.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Navigate to Learning Home Page with New Learning Experience >
- Go to Team View >
- Select one direct report >
- Click on the Profile Preview icon next to the direct report's name >
- Click on Spotlight >
- The error message "Looks like something went wrong" appears.
Resolution
Our Learning Engineering team is currently investigating this situation. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it.
Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.
Keywords
SAP SuccessFactors Learning, lms, Team, View, Direct, Report, Error, Learning Home Page, ilx, New Learning Experience, spotlight. , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , Bug Filed
Product
SAP SuccessFactors Learning 2411