SAP Knowledge Base Article - Preview

3547309 - Duplicate Case Handling

Symptom

This case qualifies as a Duplicate case.

The Technical Product Support Team are already processing a case reported by the same customer/partner in regards to exactly the same issue.


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Environment

SAP Sales Cloud Version 2

SAP Service Cloud Version 2

SAp Sales and Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

KBA , CEC-CRM , Sales & Service Cloud , Problem

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