3547412 - Error when creating live connection to SAP HANA Cloud in SAC

When attempting to use or create a Live Data Connection to SAP HANA Cloud in SAP Analytics Cloud (SAC), one or more of the following issues occur:

• UI Error: "We couldn't connect to your HANA system. Possible causes: The SSL certificate is not trusted, or a network error occurred. For more information, see troubleshooting page."
• Browser Console (F12): GET https://<SAC tenant>/lcs/hanacloud/HANADB/sap/bc/ina/service/v2/GetServerInfo 500 (Internal Server Error)
  • Failed to retrieve remote response with external exception: SAP DBTech JDBC: Cannot connect to jdbc:sap://<HANA Cloud host>.hanacloud.ondemand.com:443 [Object is closed...]
• Existing stories and models based on live connections stop functioning, or new connections cannot be saved. This often happens following a maintenance window or service outage.

• SAP Analytics Cloud 2026.2.10 

SAC, HANA Cloud, Live Connection, IP Allowlist, Whitelist, NAT IP, Egress IP, Service Outage, Connection Failed, JDBC Connection Error, 500 Internal Server Error, SSL Certificate, Network Error, Connectivity, BTP, Cloud Foundry, InA Service. , KBA , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem