Symptom
Error "[user] is already a mentor and cannot be added again" when adding the same user as a mentor and mentee in the supervised and unsupervised Mentoring Program.
Environment
SAP SuccessFactors Mentoring
Reproducing the Issue
- Go to Manage mentoring program
- open any supervised / unsupervised mentoring program
- Navigate to Mentees tab and try add any existing mentor , there is an error "[user name] is already a mentor and cannot be added again".
- go to Mentors tab and try add any existing mentee , there is an error "[user name] is already a mentee and cannot be added again."
Cause
Expected Behaviour
Resolution
When a user is already added as mentor they cannot be added as a mentee in the Supervised and Unsupervised mentoring program.Similarly when a user is already added as mentee he/she cannot be added as a mentor. Only in Open Enrolment Mentoring Program the user is allowed as a mentor or a mentee. This is the current system behaviour.
Keywords
Error , Supervised Mentoring program , Unsupervised , same , user , existing , mentor , mentee ,already ,added ,"[user name] is already a mentor and cannot be added again" ,be,"[user name] is already a mentee and cannot be added again",cannot ,again , KBA , LOD-SF-MEN-ADM , Admin Center and Setttings , How To