3547548 - Error "Failed to deactivate the following users because they do not exist: [xxxxx]" when importing users via Employee Import

• When attempting to import users via Employee Import, an error message is received via email notification stating: "Failed to deactivate the following users because they do not exist: [xxxxx]."
• When trying to inactivate users via Employee Import function, an error message is received via email notification stating: "Failed to deactivate the following users because they do not exist: [xxxxx]."

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SAP SuccessFactors HCM Suite

1. Go to Import Employee Data.
2. In the Select an entity dropdown, select Basic Import.
3. Click on Browse… to upload the import file.
4. Click on Import.
5. Check the import result received by email and notice that the active user did not have its status changed to inactive. There is an error message: "Failed to deactivate the following users because they do not exist: [xxxxx]."

The User ID that you are trying to change the status from active to inactive does not exist.

Ensure that the User ID you are trying to change the status from active to inactive exists:

1. Go to Employee Export.
2. Click on Export User File.
3. Once the download is ready, open the User Data File (UDF) in Notepad or Notepad++. This ensures that any leading zeros on the User ID are not removed, as might happen if the file is opened using Excel.
4. After confirming the User ID, update the import file and proceed with the import again.

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