SAP Knowledge Base Article - Preview

3547548 - Error "Failed to deactivate the following users because they do not exist: [xxxxx]" when importing users via Employee Import

Symptom

  • When attempting to import users via Employee Import, an error message is received via email notification stating: "Failed to deactivate the following users because they do not exist: [xxxxx]."
  • When trying to inactivate users via Employee Import function, an error message is received via email notification stating: "Failed to deactivate the following users because they do not exist: [xxxxx]."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors HCM Suite all versions

Keywords

SAP SuccessFactors Platform, user update, error, users do not exist, failed to deactivate, Employee Import Issues, leading zero. , KBA , LOD-SF-PLT-MNG , Manage user Issues , How To

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