Symptom
The expected form template output does not match the actual output, notice that there is a font display issue
Environment
SAP Business ByDesign
Reproducing the Issue
- Navigate to the Purchase Requests and Orders workcenter.
- Go to the Purchase Orders view.
- Search for PO ID: ABC (here ABC refers to PO ID)
- Navigate to the output history tab.
- Select the document link and observe that the preview differs from the actual output.
Cause
The discrepancy between the expected template and the output PDF is due to a font issue. The font that is being used is not installed on the ADS.
Resolution
- Refer to the list of SAP-supported fonts at https://help.sap.com/docs/SAP_BUSINESS_BYDESIGN/2754875d2d2a403f95e58a41a9c7d6de/2c039373722d1014814a969cbd687414.html
- Use the standard SAP font to resolve this issue.
- If a custom font is required, provide the following details to install the font on ADS:
- Font Type:
- If it’s a free-style font, confirm that the font is free to use and send the font file in either .TTF or .OTF format.
- If it’s a licensed font, provide proof of the license along with the font file in .TTF or .OTF format.
Keywords
SAP Business ByDesign, Form Template, Output, Discrepancy, Font Issue, CIDFont+F*, ADS, Purchase Order, Form Template Group, S01, IDB600, Preview, Variant, Output Management. , KBA , AP-RC-OUT , Output Management , Problem
Product
SAP Business ByDesign all versions