3547726 - Discrepancy in Form Template Output due to Font Issue in SAP Business ByDesign

The expected form template output does not match the actual output, notice that there is a font display issue

SAP Business ByDesign

1. Navigate to the Purchase Requests and Orders workcenter.
2. Go to the Purchase Orders view.
3. Search for PO ID: ABC (here ABC refers to PO ID)
4. Navigate to the output history tab.
5. Select the document link and observe that the preview differs from the actual output.

The discrepancy between the expected template and the output PDF is due to a font issue. The font that is being used is not installed on the ADS.

1. Refer to the list of SAP-supported fonts at https://help.sap.com/docs/SAP_BUSINESS_BYDESIGN/2754875d2d2a403f95e58a41a9c7d6de/2c039373722d1014814a969cbd687414.html
2. Use the standard SAP font to resolve this issue.
3. If a custom font is required, provide the following details to install the font on ADS:
   • Font Type:
   • If it’s a free-style font, confirm that the font is free to use and send the font file in either .TTF or .OTF format.
   • If it’s a licensed font, provide proof of the license along with the font file in .TTF or .OTF format.

SAP Business ByDesign, Form Template, Output, Discrepancy, Font Issue, CIDFont+F*, ADS, Purchase Order, Form Template Group, S01, IDB600, Preview, Variant, Output Management. , KBA , AP-RC-OUT , Output Management , Problem