3547827 - How Add-In Synchronization Works

What are the synchronization types that occurs in Groupware Add-In.

• SAP Sales Cloud V2
• SAP Service Cloud V2

There are two types of sync: using "Force Sync" or waiting for the sync cycle (auto sync).

Force Sync: 
When immediate sync is needed after performing an action, it's possible to use Force Sync Option, in this case it's not required to wait for the next sync cycle. 

Sync Cycle:
As per design, the SSI synchronization interval is set to 31 minutes to balance system functionality and infrastructure load. This interval is fixed and cannot be changed.
The Add-In synchronization not occurs automatically after each action performed, as it had to wait for the next sync cycle. 
To speed up this process, there is the option to "Force Sync".

Note: When the "Force Sync" is triggered, it re-start the sync cycle time counting.
E.g. The user performed a "Force Sync" at 4PM. The auto sync will occur 31 minutes after that (4:31PM).
If before 4:31PM the users perform another "Force Sync" at, for example, 4:15PM, the auto sync will occur at 4:46PM. 

Important: When the sync cycle didn't occur (in each 31 minutes), and in the "Statistics" tab inside of the Groupware settings appears the message "Synchronization was skipped", it's due to a feature is called "Adaptive Sync Session Interval".

By default, the adaptive sync session intervals are calculated following this pattern:

T+0:00 Run a sync
T+0:31 Run a sync

If changes are detected, the pattern will restart from step 1 (ensuring the user syncs every 30 mins).
If no changes are detected, the next sync session will be skipped. The sync will occur in 60 minutes.

T+1:30 Run a sync

If changes are detected, the pattern will restart from step 1.
If no changes are detected, the next 3 sync sessions will be skipped. The next sync will be in 120 minutes.

T+3:30 Run a sync

If there are changes detected, the pattern will restart from step 1.
If no changes are detected, the pattern of skipping 3 out of 4 sync sessions will repeat until any changes are detected or the adaptive sync interval resets.

Synchronization, Add-In, Groupware, Sync, Automatically, Time, Force Sync , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , How To

SAP Sales Cloud and SAP Service Cloud Version 2 1.0