SAP Knowledge Base Article - Preview

3547853 - Email Attachments used in Email Templates Not Visible by recipients once email arrives

Symptom

  • A mail template is created for Service Cloud V2, and an attachment is added to the template.
  • Upon receiving the email, the body of the message is correct, but the attachment is not visible.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Keywords

Email, Attachment, Invisible, Campaign, Mail Template, SAP Sales/Service Cloud. , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , Problem

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