3547945 - Remove pending to-do cards from the responsible user's home page - Onboarding

• The home page displays a large number of invalid and overdue onboarding tasks.
• Onboarding module no longer in use, but these tasks are causing inconvenience.
• Request for assistance in clearing/closing all assigned onboarding tasks for all responsible users in the system.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Onboarding

Candidate's tasks are not completed, closed or canceled until the Onboarding module is no longer in use.

1. Go to Provisioning for the affected instance.
2. Go to Scheduled Jobs
3. Create a new Job of type "Migrate To-Do Entries to Card Service"
   
   1. Choose any admin user as Job Owner.
   2. Select Action as "Remove from Card Service".
   3. Select processing source as "Provisioning Job".
   4. Select the To-Do Category matching the To-Do type that has the issue on the home page. Refer to the table below.
      
   5. Run the job.
   6. Go to Monitor Jobs
   7. Check the job run status and wait for it to Complete.

Important: For this job, the initial Completed status in Provisioning will only indicate the event initiated in the back end and does not denote the whole data processing is completed. For the true completion status, check the Job Run Details and look for a blank row to appear at the end with 'Completed' status after the row that says "Job successfully completed". This job is considered truly completed when this last blank row is visible.

2623936 - Pending Recruiting To-Do Items on Home Page - Recruiting Management

SAP SuccessFactors, Onboarding, New Hire Activities, Manage Tasks, Overdue Tasks, Task Removal, Provisioning Job, Migrate To-Do Entries to Card Service, delete tasks , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem