SAP Knowledge Base Article - Preview

3548156 - Incentive Management: Login and Password Reset not working after Restore without Preserving Portal Data

Symptom

You are unable to access Incentive Management Portal nor reset any users' passwords after a Restore Without Preserving Portal Data is performed.


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Environment

SAP SuccessFactors Sales Performance Management

  • Incentive Management on Legacy Hana
  • Incentive Management on Legacy Oracle

Product

SAP SuccessFactors Incentive Management 2025

Keywords

Restore, Restore without Preserve Portal Data, Login, Login Failed, Reset Password, Failed Reset Password, password, login, restore, restore password failed. , KBA , CEC-SAL-COM , Incentive Management , CEC-SAL-COM-INT , Application Integration , CEC-SAL-COM-CDL , Express Data Loader , CEC-SAL-COM-PIP , Pipeline Runs and Calculations , How To

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