3548250 - Phone Call Activity has Empty Created By Field

When you have an integration that creates a Phone Call activity using a technical user, the Created By field is empty.

SAP Cloud for Customer

1. Go to Activities work center
2. Open Phone Calls view
3. Open any Phone call with this behavior
4. The field Created By will be empty

• This is the current system behavior.
• This field will only be populated when there is a valid Business Partner.
• In this case, a Technical User is not a Business Partner, therefore, no value will be provided.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

Phone Call, Created By , Empty , Field ,Technical User, Business Partner , KBA , LOD-CRM-ACT , Activities , Problem