SAP Knowledge Base Article - Public

3548329 - Account Name not showing properly in Mobile App

Symptom

In mobile App, names related fields like Account Name not showing all words, instead, it shows "xxx..." if the name is too long.

Environment

SAP Cloud for Customer

Reproducing the Issue

Issue is reproducible in many BO and a lot Name related fields, take Account Name as an example.

  1. Login with mobile device
  2. Account work center
  3. Open any account detail view
  4. The name is not showing all characters

Cause

This is the current expected behavior of the system. If the texts are too big then ellipsis will be shown. Once you simulate with mobile mode in browser, you'll find the same result.

Resolution

If you require to see more characters of the Account Name, you are able to see full name under details facet in mobile.

Keywords

Mobile App, Name, full characters , KBA , AP-RC-MOB-OFL-RT , Offline Runtime , Problem

Product

SAP Cloud for Customer core applications all versions