SAP Knowledge Base Article - Public

3548364 - The candidate remains inactive after the start date - Onboarding

Symptom

The candidate remains inactive after the start date.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Search for employee
  2. Go to the candidate's employee profile
  3. Employee profile shows inactive even if the start date has passed

Cause

The candidate had a contingent record. This a contingent record and new employment record are conflicting with each other. 

Resolution

  1. Modify the username of contingent record
  2. Once conversion job (ConvertExternalUserOnStartDateJob) run, the new employment profile shoul be active

Keywords

contingent, conversion job, employee profile, inactive, start date , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding