SAP Knowledge Base Article - Public

3548407 - All Addresses are Poped Up in the Sold-to Party when Creating Sales Document

Symptom

    When creating a sales order, if an address is selected for the sold-to party in "Address Selection" under Multiple Address options, a popup displays all addresses. However, it should only display the Order-Sending Address of the customer. 

    "Image/data in this document is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

    Environment

    SAP S/4HANA Cloud Public Edition

    Cause

    In the configuration activity "Set up Partner Determination of Sales Document Header (ID: 101288)", the Partner function "Sold-to party" has its Address determination for partner function set to BBP007 (Receive sales order).

    However, no address is assigned to the "Order-Sending Address of Customer" (mapped to BBP007) in the customer master in the "Maintain Business Partner" app. Therefore, the system searches the address overview (general addresses) for valid addresses.

    Resolution

    • To avoid multiple addresses for the sold-to party (using only the standard address), the address determination configuration can be changed in the configuration activity "Set up Partner Determination for Sales Document Header (ID: 101288)" from BBP007 to XXDFLT.
    • To have only the Order-Sending Address of the customer in the sold-to party, add the appropriate address to the Order-Sending Address of the customer in the "Maintain Business Partner" app.

    Keywords

    SAP S/4HANA Cloud Public Edition, Sales order, Sold-to party, Address selection, Multiple address function, Order-Sending address of the customer, BBP007, Address determination, Partner Function, Maintain business partner, XXDFLT, Set up partner determination of sales document header, 101288 , KBA , SD-SLS-SO-2CL , Sales Orders (Public Cloud) , Problem

    Product

    SAP S/4HANA Cloud Public Edition all versions

    Attachments

    Pasted image.png
    Pasted image.png