Symptom
- When creating a Call Log from a Lead, the Contact field is automatically populated with the Account's Main Contact instead of the Lead's Contact.
- If a contact is identified in the lead, it is not set as the contact in the Call Log.
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Environment
SAP Service Cloud Version 2 1.0
SAP Sales Cloud Version 2 1.0
Keywords
SAP Sales/Service Cloud, Call Creation, Lead, Contact Selection, Account, Appointment, Automatic Contact Selection, Call Log, Lead Contact, Account Main Contact, Contact Auto-Population, Activities , KBA , CEC-CRM-PH , Phone Calls for SAP Sales/Service Cloud , Problem
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