SAP Knowledge Base Article - Public

3548866 - Data not loading New Learning Experience page after adding a development goal

Symptom

When a manager adds (or attempts to add) a learning development item to a development goal for a subordinate, then navigates back to their manager's own Integrated Learning (ILX) homepage the different sections show loading error.

Environment

SAP SuccessFactors HCM Core
SAP SuccessFactors Learning

Reproducing the Issue

  1. With ILX enabled, a manager notes the sections in Learning loaded properly.
  2. As a Manager, in Platform homepage, navigate to Goals > Development Goals.
  3. Select a subordinate and create a goal or use an existing goal, then select the ellipses on the goal and choose: Add Learning.
  4. Upon new window, make sure library is loaded, you do not have to select anything at this point (although you can), just click Done & Close the next window.
  5. Navigate to the manager's ILX learning and see the sections show loading errors.

Resolution

  1. Go to Learning Administration > System Administration > Configuration > System Configuration
  2. Edit BIZX configuration
  3. Set newSessionForEachDeeplinkFromBizX to true and apply changes

See Also

3527455 - Warning to user when trying to load Required Learning, Important Learning and Invest in Myself

Keywords

sap, sf, successfactors, success, factors, learning, lms, ILX, content, loading, sections, homepage, home, integrated, dev, development, goal, manager , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , LOD-SF-LMS-INT , Integrations with BizX , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions