SAP Knowledge Base Article - Public

3548881 - Usability of the Alerts Business Service in SAP Service Cloud Version 2

Symptom

You would like to understand what is the usability of the Alerts business service (sap.crm.service.alertsService) in the SAP Service Cloud Version 2.

Environment

SAP Service Cloud Version 2.

Reproducing the Issue

  1. Logon to your SAP Service Cloud Version 2 tenant.
  2. Click on the User Menu.
  3. Click Settings.
  4. Navigate to All Settings.
  5. Click Roles under Users and Control.
  6. Open any business role.
  7. Search for Alerts under Business Services.
  8. See the business service sap.crm.service.alertsService is displayed.

Resolution

The business service sap.crm.service.alertsService is used to get any alerts generated or which may be coming from an external system outside of SAP Service Cloud Version 2 in the Agent Desktop, Customer Hub.

Keywords

Alerts, Alert, Business Service, Service, Business, SAP Service Cloud Version 2, Version 2, V2, Role, Business Role, Usability, sap.crm.service.alertsService, Alerts Service, , KBA , CEC-CRM-PH , Phone Calls for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions