3548881 - Usability of the Alerts Business Service in SAP Service Cloud Version 2

Symptom

You would like to understand what is the usability of the Alerts business service (sap.crm.service.alertsService) in the SAP Service Cloud Version 2.

Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Alerts, Alert, Business Service, Service, Business, SAP Service Cloud Version 2, Version 2, V2, Role, Business Role, Usability, sap.crm.service.alertsService, Alerts Service, , KBA , CEC-CRM-PH , Phone Calls for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , How To

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