Symptom
Opportunities with the field update action to encounter an error during execution: 400 BAD_REQUEST "org.apache.hc.client5.http.entity.LazyDecompressingInputStream@xxxxxx"
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Set up a scheduled workflow to change the status of opportunities from "Open" to "Stopped " several days after the closing date.
- Create opportunities with a closing date several days prior.
- Observe that the status of the opportunities does not update as expected.
Resolution
The system backend logic does not support cross-status updates. Specially, opportunities with the status "Open" cannot be directly updated to "Stopped."
Keywords
Scheduled Workflow, Opportunities, Status Update, Open, In Progress, Paused, Stopped, System Logic, Cross-Status Updates, SAP Sales/Service Cloud. , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , Known Error