3548971 - Email Interaction Not Triggering for Unopened Emails in Campaigns

 Secondary email was not sent from E-Mail Interaction when the initial email remains unopened.

SAP Cloud for Customer

1. Go to Sales Campaigns Work Center.
2. Go to Campaigns Work Center view.
3. Create a new campaign.
4. Go to Build tab, select a target group and send E-mail in Actions ,click on Apply.
5. Select an email interaction in triggers to send a secondary email if the initial email is not opened within a day.
6. Activate the campaign and send the initial email immediately.
7. Observe that the secondary email is not sent even when the initial email remains unopened.

In the Target group we can add Employees and Contacts. First mail will be sent to all the members, whereas Email interaction(remainder mail) will be sent to only Contacts. Since Marketing interactions are caught only to Contacts, Email interactions are sent to Contacts only. 

Please add the Contact as target group when you want to use campaign as a reminder mail.

Campaigns, E-mail Interaction, Unopened E-mails, Secondary E-mail, E-mail Blast Campaigns, Reminder E-mail. , KBA , LOD-CRM-MKT-CAM , Campaigns , Problem