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SAP Knowledge Base Article - PublicSymptom
It is not possible to re-activate a Service Catalog once it has bee deactivated.
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Go to Settings.
- Go to Service Catalog.
- Select an inactive Catalog.
- There is No option to reactivate the Catalog.
Cause
This is the expected behavior.
Resolution
If the feature/functionality is required, please refer to KBA 3498271 - New Customer Request for Additional Feature or Function in SAP standard software.
Keywords
Service Catalog, Inactive, Activate, CEC-CRM-SCA , KBA , CEC-CRM-SCA , Service Catalog for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
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