SAP Knowledge Base Article - Public

3549327 - Error when downloading learning content in SAP SuccessFactors Mobile App

Symptom

Users are unable to download learning content in the SAP SuccessFactors Mobile App. The error message "Error Downloading Content. Please try it again later" is displayed when attempting to download the content.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access the Learning section in the SAP SuccessFactors Mobile App >
  2. Search for the item mobile enabled >
  3. Select "Download Content" >
  4. The error message "Error Downloading Content. Please try it again later" is displayed.

Cause

Resolution

The SAP Product Engineering team is investigating the scenario.

Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

See Also

Keywords

SAP SuccessFactors, Mobile App, Learning, Download Content, Error, Offline Content, iOS, Android , KBA , LOD-SF-LMS-OLP , Offline Player , Bug Filed

Product

SAP SuccessFactors Learning 2411