SAP Knowledge Base Article - Public

3549358 - Attachments on a Sales Order Automatically Added to the Customer Invoice

Symptom

Attachments added to a Sales Order document are automatically carried over to the follow-up Customer Invoice.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Navigate to the Sales Orders workcenter. 
  2. Go to the Sales Orders view. 
  3. Search for the ID ABC (where ABC represents the Sales Order ID).
  4. Click on Edit. 
  5. Click on View All. 

On the Attachments tab, there is one or more attachment files.

  1. Navigate to the Customer Invoicing workcenter.
  2. Go to the Invoice Documents view.
  3. Filter for All Invoice Documents.
  4. Search for the ID DEF (where DEF represents the Invoice Document that follows-up Sales Order ABC).
  5. Click on Edit.
  6. Click on View All.

The same attachment from the Sales Order ABC is placed under the General tab and Attachments sub tab.

Cause

The attachments on a Sales Order document are automatically added to the Invoice Request and Invoice Document when the Invoicing process starts. 

Resolution

This is the expected system behavior.

Currently, there is no functionality to deactivate the copy of the Sales Order attachment to the Invoice. 

If desired, a new Improvement Request can be submitted on the SAP Customer Influence website or existing ones can be voted for.

See Also

KBA 2780151 - Sales Order Attachments are not visible in corresponding Project invoice Requests 

KBA 2907878 - Attachments In Invoice Documents Not Carried Over to Follow Up Invoice Requests 

Keywords

attachments, added, sales order, customer invoice, passed, carried, byd. , KBA , SRD-CRM-INV , Customer Invoicing , How To

Product

SAP Business ByDesign all versions