SAP Knowledge Base Article - Public

3549404 - Survey page configuration auto expand/collapse in the Learning administrator side.

Symptom

Survey question page auto-collapse/auto-expand if the page order is changed.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Create a 3-page survey
  2. Move the Page 2 up and make it the Page 1 (Or move Page 1 down and make it Page 2)
  3. Now click on the "+" sign of Page 3.
  4. It will Expand and Collapse automatically with 1 single click.

This is observed that the amount of moves between Pages 1 and 2 (moving it up and down) will impact the Page 3. If you switch Page 1 and 2 for 3 times, Page 3 will make 3 movements in sequence.

Cause

This is a system defect.

Resolution

Engineering team confirmed that the issue will be solved in the upcoming release b2505.

Release dates are:

  • Preview: April 14th 2025
  • Production: May 16th 2025

Keywords

survey, expand, collapse, switch, pages, move,  , KBA , LOD-SF-LMS-EVA , Surveys , Known Error

Product

SAP SuccessFactors Learning all versions