Symptom
Employee had two overlapping records created in their Job Information via creating Employee Time entries.
.
Environment
SAP SuccessFactors Employee Central - Time Off
Reproducing the Issue
- Submitted two different time entries with LOA
- Approve the request
- This managed to create two Job Information records.
- Run a report and confirm that both of these records were created with an end date of 12/31/9999
Cause
Missing functionality in the system.
Resolution
- Check Tool: Use the check tool "JobInfoInconsistentEndDateCheck," which can also correct overlapping records.
- Return Date in Absence Request: Ensure that the actual return date is added in the absence request, as the job information records will be updated accordingly, and the issue will be corrected automatically.
- Avoid Parallel Approvals: The issue can be avoided if LOA requests are not approved simultaneously or in a very close timeframe.
Keywords
duplicate Duplicate time entry , KBA , LOD-SF-EC-TIM , Time Off , Problem
Product
SAP SuccessFactors HCM Core 2411