SAP Knowledge Base Article - Public

3549415 - Duplicate Time Record Entries in Report

Symptom

Employee had two overlapping records created in their Job Information via creating Employee Time entries.

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Environment

SAP SuccessFactors Employee Central - Time Off

Reproducing the Issue

  1. Submitted two different time entries with LOA 
  2. Approve the request
  3. This managed to create two Job Information records.
  4.  Run a report and confirm that both of these records were created with an end date of 12/31/9999

Cause

Missing functionality in the system. 

Resolution

  • Check Tool: Use the check tool "JobInfoInconsistentEndDateCheck," which can also correct overlapping records.
  • Return Date in Absence Request: Ensure that the actual return date is added in the absence request, as the job information records will be updated accordingly, and the issue will be corrected automatically.
  • Avoid Parallel Approvals: The issue can be avoided if LOA requests are not approved simultaneously or in a very close timeframe.

Keywords

duplicate Duplicate time entry , KBA , LOD-SF-EC-TIM , Time Off , Problem

Product

SAP SuccessFactors HCM Core 2411