SAP Knowledge Base Article - Public

3549580 - Incorrect Compa-Ratio Calculation in People Profile when New people profile is enabled - 2H 2024

Symptom

  • An incorrect calculation of Compa-Ratio is reported in People Profile when there is a mismatch of Currency on Employee Level and Pay Range.
  • The issue is observed when the new people profile is enabled and is a system-wide issue.
  • The Compa-Ratio displayed is the same as the Base salary value, instead of the expected percentage.
  • Clicking on the Compa-Ratio value reveals an incorrect calculation and pay range is missing.

Environment

People Profile

Reproducing the Issue

  1. Go to compensation portlet > click view all
  2. See base salary is shown and beside it compa ratio is the same number with a % sign
  3. Click on compa ratio and calculation is incorrect and pay range is not shown in calculation

Cause

In the latest people profile, data is sent for compa ratio and range penetration even if errors occurred during the calculation.

Resolution

This is a known issue and SAP SuccessFactors Development Engineering have deployed a fix and other customers have tested successfully 

Release: B2411  with Patch: PTCH-45781

Resolution Fixed Date : 13-Jan-25 Preview 

    1. All Preview environments : Upgraded on  2411p13 (13-Jan-25 Preview) 
    2. Production : Upgraded on : 2411p13 (16-Jan-25 Preview)
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Workaround:

  1. Disable new people profile temporarily
  2. Configure a currency conversion object if there is a mismatch in currencies - 2410961 - Currency Conversion Error in the calculation of Compa ratio and Range Penetration

See Also

Keywords

SAP SuccessFactors, Employee Central, Compa-Ratio, incorrect calculation, currency mismatch, Base Salary, People Profile, system-wide issue, Compensation Portlet, INC10300494 , ECT-246839, PTCH-45781  , KBA , LOD-SF-EP-PPP , People Profile - Preview , Problem

Product

SAP SuccessFactors Employee Central all versions