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3549741 - An error occurred during validation of the received message from the Identity Provider - Certificate Update on GCP - SAP SuccessFactors Incentive Management

Symptom

  • In GCP during login user is faced with the below error:
        {"message":"An error occurred during validation of the received message from the Identity Provider.. Ref number: 43303a01-f473-4348-aa7b-6f3d8006c811","stack":""}
  • SAML Response says the below:

         The digital signature of the received SAML2 message is invalid

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP SuccessFactors Sales Performance Management
    • Incentive Management on Hyperscalers

Product

SAP SuccessFactors Incentive Management 2025

Keywords

GCP, login issue, SSO, Certificate Expired, IAS, IDP, error occured during validation, SAML response. , KBA , CEC-SAL-COM , Incentive Management , Problem

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