3549798 - Error No Initial Status Assignment Configured in Case Auto Creation Monitoring

Symptom

You sent an inbound email to your SAP Service Cloud Version 2 tenant in order to create a case, but you notice the case is not created.

Instead, you notice the error No initial status assignment configured in the Case Auto Creation Monitoring.

Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Inbound, Email, Inbound Email, Case, Create Case, Case Creation, Creation, Not Created, No initial status assignment configured, Initial Status, Initial, Status, Assignment, Configured, Error, Error Message, Case Auto Creation Monitoring, Monitoring, SAP Service Cloud Version 2, V2, Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , How To

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