SAP Knowledge Base Article - Preview

3549875 - Error Code 10021: Company ID Not Present in Request@sf_init - SAP SuccessFactors

Symptom

  • An error message "error code: 10021: company id is not present in request@sf_init" is received when attempting to open an external URL
  • When using the SuccessFactors Mobile App, if you click on a custom card (third-party), it opens in a mobile browser and displays an error. 


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Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Mobile
  • SAP Build Work Zone, Advanced Edition
  • SAP SuccessFactors Work Zone
  • SAP SuccessFactors JAM Collaboration

Product

SAP SuccessFactors HCM Suite all versions

Keywords

Error code 10021, company id not present, request@sf_init, SuccessFactors, WorkZone, widget, error message, URL, session, idp, sp, initiated, login, SuccessFactors Mobile App, INC10817736 , KBA , LOD-SF-PLT-SEL , SSO Errors & Logs , LOD-SF-SWZ-WID , Widgets , LOD-SF-PLT-MOB , Mobile Issues , Problem

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