3550002 - Service Confirmation Remains Not Started Though the Lines are Cancelled

You have cancelled the service confirmation but find the status of the confirmation remains Not Started.

SAP Business ByDesign

1. Go to the Field Service and Repair work center.
2. Go to the Service Confirmations view.
3. Open the confirmation ABC, the status is Not Started. (ABC represents the ID of the service confirmation)
4. In the General tab, the Reason for Rejection is filled and in the Services and Spare Parts tab, the item Reason for Rejection is filled as well. The Cancellation Status is Cancelled.

You expects the status of the confirmation should be Finished.

The service confirmation is cancelled before released, so the document and item status remain Not Started, even though the document is cancelled.

This is the current system designed behavior.

service confirmation; status; not started; cancellation status; cancelled. , KBA , SRD-CRM-SEO , Service Orders , Problem