SAP Knowledge Base Article - Public

3550209 - Career site is redirecting to a error page ERR_CERT_AUTHORITY_INVALID - Recruiting Marketing

Symptom

When you access the career site, the following error appears: ERR_CERT_AUTHORITY_INVALID.

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Go to career site 
  2. You'll be redirected to the error page.

  1. Go through the career site
  2. Select any category/landing page
  3. You will be redirected to the error page.

Cause

This error happens when you have a self-signed certificate, or you don't have a root certificate authority.

Resolution

Browsers do not trust self-signed SSL certificates because they are created by the customer's servers and lack validation from trusted Certificate Authorities (CAs).  Although self-signed certificates are free, they are appropriate only for internal network websites and development/testing environments, not for public-facing sites. Customers should purchase SSL certificates exclusively from trusted, public CAs. As a consequence, these certificates cannot be installed.

See Also

2231401 - Updated SSL Certificate Installation and Renewal process - Recruiting Marketing

3109381 - Overview About SSL Certificates tab in CSB - Recruiting Marketing

3298546 - SSL installation in Uninstalled status in CSB SSL tool - Recruiting Marketing

Keywords

ssl certificate, ERR_CERT_AUTHORITY_INVALID, error career site, career site , KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors HCM Core 2411

Attachments

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