3550261 - Users unable to login after a deactivated instance was reactivated.

• Instance had been deactivated and now has been reactivated again.
• When users try to login they are unable to do so.
• When trying to create a new Super Admin the error Exception in creating an admin user:Wrapped Exception: com.successfactors.useraccount.api.AccountServiceRollbackException: Exception occurred while link draft user account Exception occurred while find user account is thrown in provisioning.

SAP SuccessFactors HCM Suite

The reactivation was done after the realease and database schema of the company ID was not updated to date and 2411 change, leading to login issues.

To upgrade schema to the right database version, we need to run these jobs in provisioning:

• Company Schema Upgrade Job
• Company Data Migrate Job

1. Go to Provisioning.
2. Manage Schedule Jobs.
3. Create new job.

• Job Name: (any text which can identify this job)
• Job Owner: (usually the system admin / super user)
• Job Type: Company Schema Upgrade Job
• Occurrence: Once
• Click button: Create Job

• Job Name: (any text which can identify this job)
• Job Owner: (usually the system admin / super user)
• Job Type: Company Data Migrate Job 
• Occurrence: Once
• Click button: Create Job

      4. From the Manage Scheduled Jobs page find the Company Schema Upgrade Job job you just created.
      6. In the column Actions click the Select button.
      7. Choose Run it Now.
      8. In Monitor Jobs page control the job progress, and when it is completed you can run Company Data Migrate Job.

Once both jobs are completed you can create the Super Admin.

3310725 - Creating Super Admin User Throws Error:" Exception in creating an admin user:Wrapped Exception: SQLException thrown SAP DBTech JDBC: [260]: invalid column name: USERS_SYS_PRONOUNS" 

3529184 - Error:" Exception in creating an admin user:Wrapped Exception: Invalid input" in provisioning

2186617 - Creating a Super Admin User in SuccessFactors Provisioning

SAP SuccessFactors, login issue, reactivation, Company Schema Upgrade Job, Company Data Migrate Job, Admin User Creation, database schema, Exception in creating an admin user:Wrapped Exception:, access , KBA , LOD-SF-PLT-SEL , SSO Errors & Logs , Problem