SAP Knowledge Base Article - Public

3550456 - Some users are facing error when running story against HANA tunnel live connection with SAML SSO authentication

Symptom

  • "Error: You were not automatically logged on to the remote data source. Please ask your administrator to verify the SAML Single Sign On configuration."

Environment

  • SAP Analytics Cloud (Enterprise)
  • SAP HANA on premise

Reproducing the Issue

  1. Follow https://help.sap.com/docs/SAP_ANALYTICS_CLOUD/00f68c2e08b941f081002fd3691d86a7/e45c503893b8485c9ef47fc08460f170.html to create tunnel live connection to SAP HANA with SAML SSO authentication.
  2. Create model and story based on this connection.
  3. Try to run the story with some users, error in screen.

Cause

  • Users has not been mapped between SAP HANA and SAP Analytics Cloud

Resolution

Keywords

KBA , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , How To

Product

SAP Analytics Cloud all versions