Symptom
In the add new employee page, when continuing till compensation information, the page is directly scrolling down to payment Information.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Go to Add new employee page.
- Fill all the required data.
- After clicking continue, the page is scrolling directly to payment Information.
Note: The issue is also with other HRIS elements.
Cause
The issue arises due to the hard-coded sync logic between the "country" field in Job Information and the "job country" field under Payment Information. "job country" field takes the value from the Job Information's "country" field, and this gets populated once the Job Information section has fully loaded.
As a result, the scrolling initially lands on the Job Information section, and then, once the "Country" field loads, the scrolling shifts to the "job country" field under Payment Information.
Resolution
At this point, we've decided to maintain the current setup for the following reasons:
1) This situation is a corner case that only occurs when the "job country" field is configured in the Payment Information section. This can be enabled or disabled through configuration.
2) From a coding perspective, it's quite challenging to get the top section when the "job country" field is loaded.
See Also
- SAP SuccessFactors Product Release & Road Map Information
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
KI2411, 2H 2024, Add new employee, scrolls, payment information, compensation, job information, personal Information, INC10321335 , KBA , LOD-SF-EC-HIR-NEW , Add New Employee Wizard , How To
SAP Knowledge Base Article - Public