Symptom
- The "Team View" Page is not displayed to few Managers. An error message stating "The data could not be loaded" OR "Failed to load data. Please try again later" is displayed.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Navigate to Learning
- Click on Team View.
- Click on the items and error message is displayed as "Failed to load data. Please try again later".
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Resolution
- The issue arises due to certain permissions related to the "My Team" block not being added to the Users Role
- Find the Managers/Users Role and Add all the Permissions associated with the "My Team"
- Refer to 2497466 - Add Permissions to a Role - SAP for Me add the necessary permissions related to the "My Team"
See Also
Keywords
SAP SuccessFactors Learning, Manager Team View, data not loaded, permissions, role, Access Team's Learning, Managers ,Users role , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem
Product
SAP SuccessFactors Learning 2405