SAP Knowledge Base Article - Public

3550693 - Facing Error - Service call failed; report an incident While Migration of Customers

Symptom

When updating contacts in migration of customer facing error in simulation step - Service call failed; report an incident 

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Business Configuration - Overview
  2. Choose Migration of Customers
  3. Choose Migrate contacts using the migration tool
  4. During simulation step

Facing error :

Error detected in source record with key value XXX

Service call failed; report an incident

Cause

Currently it is not possible to update Contact information using the Migration tool in Migration Mode: Modify Already Existing Records

Resolution

Use web service "Manage Contacts" (https://api.sap.com/api/PSM_ISI_R_II_MANAGE_CONTACT_IN/overview) for updating contacts

Keywords

Service call failed; report an incident, Migration of Customers, Migrate contacts , KBA , SRD-CC-MIG-CNT , Migration: Content , Problem

Product

SAP Business ByDesign all versions