SAP Knowledge Base Article - Public

3550832 - Changing Default Printer to Email in Edit Output Settings for a Sales Quote

Symptom

The default output setting for a Sales Quote is set to 'Printer'. How this can be defaulted to Email?

*Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.*

Environment

  • SAP Business ByDesign
  • SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales work center view.
  2. Navigate to a Sales quote.
  3. Search and open any Sales Quote.
  4. Go to Actions .
  5. Choose on option "Edit Output Settings."
  6. In the Output Details section, the field 'Send by' is set to 'Printer' by default.

How this default option can be set to Email instead of Printer?

Cause

Printer is set as the default configuration as an output channel in Administration work center --> Output channel selection work center view--for the sales quote.

Resolution

Default edit output setting for sales quote can be changed to Email.

Execute following steps to set the email as default edit output setting:-

  1. Navigate to the Administration work center.
  2. Go to the Output channel selection work center view.
  3. Select the sales quote and click on 'Go'.
  4. Maintain a row entry for 'Email' and remove the 'Printer' entry.
  5. Save.

         

Keywords

Default Printer, Email, Edit Output Settings, Sales Quote, Output Channel, Administration work center. , KBA , AP-RC-OUT , Output Management , LOD-LE-CQP-CO , Lean Sales Orders , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions