3550846 - Unable To Assign/Save E-mails To Objects Using Groupware Server Side Integration

When opening the Server Side Integration pane and navigating to the objects, example any ticket, the option to save the email to the object is not available.

SAP Cloud for Customer

1. Go to the Outlook.
2. Open the email you want to attach.
3. Open the Server Side Integration pane.
4. Open the respective account.
5. Click on the related Ticket.
6. Open the "123" ticket, for example.
7. It loads all the ticket information.
8. However, there is no button or option to attach the current email to the selected object (Ticket 123). 

The E-mail object type is not enabled under Add-in Settings.

It is necessary to make the E-mail object available on Add-in Settings on Groupware.

1. Go to E-Mail Integration work center.
2. Open the Groupware Settings.
3. Go to Profiles.
4. Navigate to Add-in Settings.
5. Click on Manage Objects.
6. Enable the Email object.

Email; Attach; Add; Objects; SSI; Server Side; Outlook; Integration; Assign; Save , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2411