SAP Knowledge Base Article - Preview

3550874 - Error 'gigya.hasSession must be called AFTER gigya service ready'

Symptom

  • Login functionality is not working in the SAP Customer Data Cloud portal.
  • Audit logs are not opening and are continuously loading, eventually showing an error.
  • Error message: "gigya.hasSession must be called AFTER gigya service ready"


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Environment

  • SAP Customer Data Cloud
  • API REST
  • accounts.login

Product

SAP Customer Data Cloud all versions

Keywords

SAP Customer Data Cloud, Login Issue, Session Initialization, gigya.hasSession, OnGigyaServiceReady, Loading Error, browser error, gigya.hasSession must be called AFTER gigya service ready. , KBA , CEC-PRO-SYS , System (Network, Performance, SMTP, Rate Limits, Latency) , Problem

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