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SAP Knowledge Base Article - PreviewSymptom
Some emails in ticket interactions are shown as outbound, even though they are inbound emails.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2411
Keywords
ticket, email, interaction, recipient, employee, contact, b2b, direction, outbound, inbound , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To
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