3550925 - SAP Sales and Service Cloud Version 2 Displaying in a Black & White Color for Specific Users

Symptom

A user noticed that, when they login to the SAP Sales and Service Cloud Version 2 tenant, the system UI is displayed in a black and white color instead of the regular theme color.

Environment

SAP Sales and Service Cloud Version 2.

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

User Menu, Accessibility, User Preferences, High Contrast Mode, Contrast Mode, High Contrast, High, Mode, SAP Service Cloud Version 2, V2, Version 2, SAP Sales Cloud Version 2, Black and White, Black, UI, Black UI, Gray UI, Gray, Color, Theme, , KBA , CEC-CRM-SHL , Shell, Navigation , How To

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