SAP Knowledge Base Article - Public

3551026 - Unified Data Model - Error when accessing a job on the RMK Career site - Recruiting Marketing

Symptom

  • When accessing a job on the career site Blank or Error page appears and it does not display any information for the job requisition. 
  • The URL shows the RMK Career site URL followed by errorpage/?errortype=Exception (e.g https://jobs.test.com/errorpage/?errortype=Exception) when accessing the job. 

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Navigate to the career site.
  2. Search and Click on the job from the career site. 
  3. Page is empty is and on the URL it shows errorpage/?errortype=Exception. 

Cause

RCM SOLR issue from the backend.

Resolution

A long term Fix is planned for an upcoming release.

In the meantime, if this occurs, a ticket can be raised to Support to request a delete and recreation of the Job requisition index. 

See Also

3495707 - Unified Data Model - How search works - Recruiting Marketing

Keywords

Recruiting, RMK, Job Posting, Invalid, SOLR, Reindexing, Job Requisition, Corrupted Data, Error, Not Accessible, RCM-146400 , KBA , LOD-SF-RMK-JOB , Job posting issues, Real Time Job Sync , Problem

Product

SAP SuccessFactors Recruiting all versions