Symptom
- When accessing a job on the career site Blank or Error page appears and it does not display any information for the job requisition.
- The URL shows the RMK Career site URL followed by errorpage/?errortype=Exception (e.g https://jobs.test.com/errorpage/?errortype=Exception) when accessing the job.
Environment
SAP SuccessFactors Recruiting Marketing
Reproducing the Issue
- Navigate to the career site.
- Search and Click on the job from the career site.
- Page is empty is and on the URL it shows errorpage/?errortype=Exception.
Cause
SOLR issue from the backend.
Resolution
The invalid job can be deleted by the internal team. You can raise a ticket to the support and provide the title of the job that is having the issue. The internal team is already working on the permanent fix to prevent the issue from happening. This KBA will be updated for any updates regarding the issue.
See Also
3495707 - Unified Data Model - How search works - Recruiting Marketing
Keywords
Recruiting, RMK, Job Posting, Invalid, SOLR, Reindexing, Job Requisition, Corrupted Data, Error, Not Accessible, RCM-146400 , KBA , LOD-SF-RMK-JOB , Job posting issues, Real Time Job Sync , Problem