3551240 - "No Quick Actions Available" message in integration of SAP SuccessFactors and Microsoft teams

Symptom

When accessing the "Manage My Team" Quick Action in Microsoft Teams integration, the message "No Quick Actions available at the moment" appears

Environment

SAP SuccessFactors HCM suite
SAP SuccessFactors Employee Central

Reproducing the Issue

Log into your instance.
Access Microsoft Teams and try to access the "Manage My Team" action.
The message "No Quick Actions available at the moment" is displayed.

Resolution

Please verify if you have enabled integration between SAP SuccessFactors and Microsoft365 as per the KBA 3319695 - Integration Between SAP SuccessFactors and Microsoft 365 - SAP for Me.

Also, make sure that the mapping between the SAP SuccessFactors instance and a Microsoft Entra tenant is unique. This means it won't work if you own multiple Microsoft Entra tenants but only one SAP SuccessFactors instance. In such a case, you need to connect each of the tenants to a unique instance, separately. You can check more information in the SAP Help portal Enabling the SAP SuccessFactors App for Microsoft Teams | SAP Help Portal.

Note: The Quick Actions feature on the Teams App home page does not support all quick actions available on the SAP SuccessFactors homepage. Instead, it supports a subset of actions tailored for specific use cases. A full list of supported quick actions is available in the help documentation: SAP SuccessFactors Quick Actions in Microsoft Teams

Keywords

SAP SuccessFactors Employee Central, Teams, No Quick Actions available, Manage My Team, error, issue, Microsoft teams, work tech, LOD-SF-EAS , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , LOD-SF-PLT-QA , Quick Actions , How To

Product

SAP SuccessFactors HCM Suite all versions