Symptom
When creating a custom page, for example, five banners are associated with the page.
However only a maximum of three are displayed to users when the expectation would be there would be five.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Add more than three banners to a custom page ensuring the Target Group for the banner is set to All Active Users
- Navigate to any custom page and note only three are displayed
Cause
Confirmed bug as a result of the 2H 2024 release
Resolution
Our Learning Engineering team have reviewed this issue and created a fix for it. Currently it's scheduled to be made available in the 1H 2025 release. In the meantime the fix has been submitted to be included in an upcoming patch release. If accepted, KBA will be updated with confirmation of the release date.
Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it.
Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.
Keywords
LRN-189856, custom banner, customer page, three banners, five banners, , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , Known Error