SAP Knowledge Base Article - Public

3551854 - Indirect managers are unable to view all reportees in ILX Team View

Symptom

Indirect managers are unable to see all reportees in ILX team scrolled view; however any missing can be searched and actioned.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

As an indirect Manager ensure Integrated Learning Experience (ILX) toggle is enabled and navigate to Team View.
Note in scrolled view not all reportees (direct and indirect) are listed.

Cause

When scrolling down the rest of the list does not load when browser not set at 100% zoom.

Resolution

Issue to be resolved as codefix via UI team, currently under development.

WORKAROUNDS:
 Set browser zoom level to 100%
 Search for any not listed in scroll view 
 Run manager reports for any data needed
 Toggle or navigate to Legacy experience > My Team 

See Also

3545513 - Team View > When a user is searched, the “Needs Attention” and “Send Reminder” are gone

Keywords

sap, sf, successfactors, success, factors, learning, lms, ILX, Integrated, Experience, team, view, direct, indirect, employees, missing, reportees, suboridnates , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , Bug Filed

Product

SAP SuccessFactors Learning 2411