SAP Knowledge Base Article - Public

3551985 - Contract Assignment Automatically Removed for Non-billable Service Item in S/4HANA Cloud Public Edition

Symptom

For service order items with item category "non-billable service item", the item contract assignment is automatically removed and no contract item can be assigned.

Environment

S/4HANA Cloud Public Edition

Cause

The issue lies in that the copying control from service contract item to service order non-billable item is currently not supported.

Resolution

Raise this as a feature request via the Customer Influence Portal for further investigation and potential implementation in future updates.

See Also

  • KBA 2807810 - What is Support issue – What is Feature Request: Cloud Solutions
  • KBA 2963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Product

Keywords

S/4HANA Cloud Public Edition, service order, non-billable service item, contract assignment, journal entries, service contract, item category, copying control, feature request , KBA , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions