Symptom
For service order items with item category "non-billable service item", the item contract assignment is automatically removed and no contract item can be assigned.
Environment
S/4HANA Cloud Public Edition
Cause
The issue lies in that the copying control from service contract item to service order non-billable item is currently not supported.
Resolution
Raise this as a feature request via the Customer Influence Portal for further investigation and potential implementation in future updates.
See Also
Keywords
S/4HANA Cloud Public Edition, service order, non-billable service item, contract assignment, journal entries, service contract, item category, copying control, feature request , KBA , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , Problem