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3552055 - Email domain is treated with case sensitivity in LMS but not in Bizx and this is causing an unverified domain error in Learning

Symptom

Email domain is verified in Bizx however the domain contains small letters (abc.com) in Bizx. When you try to add Instructor email with domain in Caps (ABC.com) in LMS you receive an unverified domain warning. However, trying to verify the same domain (ABC.com) in caps in Bizx gives again you an error saying, 'Domain already exists'. Case sensitivity for domain is being considered in LMS but not in Bizx which is causing the issue


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Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning all versions

Keywords

SAP SuccessFactors Learning, Admin Center, Manage Email Notifications, Manage Domains, case sensitivity, email domains, uppercase, lowercase, error message, unverified domain, warning, From address, default, system@successfactors.com  , KBA , LOD-SF-LMS-NOT , Notifications , Problem

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