SAP Knowledge Base Article - Public

3552205 - Some fields like Email, Function, Job Title etc are greyed out in the Contact creation screen

Symptom

You are unable to edit fields such as Function, Job Title, Department, Business Department, Phone, Mobile, Status, Language etc as these fields are greyed out in the Contact creation screen

Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2
 

Reproducing the Issue

  1. Go to Navigation Menu
  2. Go to Contacts
  3. Click on + icon
  4. Observation: Some fields such as Function, Job Title, Department, Business Department, Phone, Mobile, Status, Language are greyed out 

Cause

Account field is blank or no data is present in the Account field. 

These fields belong to the Contact Person Workplace Address, but a Contact can only have a Workplace Address if he has a "is contact person for" relationship to an Account.

This is the reason why these fields are only editable if the Account field is filled.

Resolution

Enter data in the Account field.

See Also

3533187 - Contact Address is different from Account's Address 

3519661 - Uploading Contact Phone Number and Email using Data Impex tool

3563808 - Able to Remove Contact from Account although Account is a Mandatory Field in Contact 

Keywords

account, contact, job, fields, function, mobile, job title, department, editable,  , KBA , CEC-CRM-CON , Contact for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0