SAP Knowledge Base Article - Public

3552334 - Issue with "Don't preselect CC or BCC" functionality in SAP CPQ

Symptom

  • The "Don't preselect CC or BCC" functionality in SAP CPQ is not working as expected.
  • Despite setting the Standard field to FALSE, CC or BCC is not preselected on the Send Mail screen.
  • The "Don't preselect TO on Send Mail" field is functioning as expected.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Set "Don't preselect CC" to false on Email Settings
  2. Open any quote
  3. Generate documents
  4. Observe that CC or BCC is not preselected.

Cause

The feature does not work on Quote 2.0

Resolution

The feature is not available for use. The documentation will be updated to reflect this.

Keywords

SAP CPQ, Don't preselect CC or BCC, Send Mail, Standard field, Quote 2.0, Email Settings, Generate documents , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2024