3552490 - How to check performance statistics in C4C

Symptom

While experiencing slowness while interacting with the C4C application, it maybe very useful to understand the underlying cause of the performance problem. It may be in one or more of the following areas below:

Client - Cache settings, Mashups, Browser type/version etc.
Network - LAN, proxy, Gateway, Web Filtering, Internet Services Provider (ISP) etc.
Server - Customizations including PDI/SDK, Workflow, or it may be due to SAP code itself.

Environment

SAP Cloud for Customer

Cause

Resolution

The cause for slowness can quickly be identified by looking at the interaction's performance statistics. This can be accessed by right clicking anywhere on the browser screen and selecting the option "Inspect" in Google Chrome or "Inspect Element" in Microsoft Internet Explorer.

1. As soon as the interaction has finished or the screen has loaded, please right-click anywhere on the browser

2a. If you are using the Chrome browser please follow along here

Right Click and choose the menu item "Inspect"
You should now see a window open with the "Elements" tab visible

Once the window opens, please scroll right to the bottom and then you should be able to see some comments in green called "=====Performance Statistics=====". The following section shows us the performance statistics of the last interaction and can tell us reasons for slow performance.

2b. In Internet Explorer

the menu item is called "Inspect Element". Click the same
You should see a window open with the "DOM Explorer" visible

Unfortunately in Microsoft Internet explorer it may not look well formatted. In case you want to do the same please right click and click "Edit as HTML".

For more details on the performance statistics please refer the blog: C4C Performance 101 | SAP Blogs

Keywords

performance statistics, client, Network, Server , KBA , LOD-CRM-PRF , Performance , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions